Returns & Exchanges

At Underground Printing, we want you to love your custom gear; if your order contains printing errors or defective materials, we offer a hassle-free 15-day return policy to ensure your complete satisfaction.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return or exchange.

2

Review and Approval

Our quality assurance team will review your request and photos of the defect within 24-48 business hours to provide a pre-paid shipping label.

3

Package and Ship

Securely pack your unworn, unwashed items in their original packaging, attach the provided label, and drop the parcel at any authorized carrier location.

4

Refund Processing

Once we receive and inspect your returned items, we will process your refund or initiate your replacement production within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing